Peer Reviewed Journal Publication
Prof. Raghunath Rudran (with Ajith Kumar J.) “Measurement scales for technology-generated customer contact.” International Journal of Operations & Production Management 37, no. 5 (May 2017): 534-556. ABDC-A.
Peer Reviewed Journal Publication
Prof. Raghunath Rudran (with Ajith Kumar J.) “Measurement scales for technology-generated customer contact.” International Journal of Operations & Production Management 37, no. 5 (May 2017): 534-556. ABDC-A.

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