Taking forward the theme of DISHA on transformational HR, Mr. Chinchore spoke extensively on the tale of two worlds – Indian workers and Indian management. He focused on the recent upsurge in industrial strife and labor unrest in the manufacturing sector. He explained the variety of reasons – from career growth to job security- that play a role in causing worker dissatisfaction and how sometimes the management in its zeal to grow more and more often neglects this human element.
He then went on to share his personal experience of the TE story it survived through a similar labor challenge. TE had to suffer a nine day long sit in tool down strike by the workers which severely impacted their production scale. He narrated that TE being an export driven company with client relations as their top priority had to eventually give in to the workers demands. He spoke as to how that settlement led to a lose-lose rather than a win-win situation for all as was expected. There is a need for adequate conflict management and he emphasized on the three ways to manage conflict – Dominance, Surrender and Co-creation.
After suffering such losses due to the conflict between the management and the union, TE went back to the drawing board and took to actively understanding the main challenges they had to face. They realized that they were three major areas every company has to focus on. They are firstly the Employee needs. One of the needs being Aspirationality: Basically the fact that a worker today does not want to retire as a worker. He wants to transition from the unskilled labor to a white collared worker. For workers, often the value creation in their entire lives remains stagnant. The second being understanding the nuances of their export oriented business and the third was enabling an effective work culture. There has to be active intervention by the management on ground and he spoke how TE pursue good employee relations through various engagement activities, employee town halls, productivity incentives, employee volunteering and job redesign.
In the end, he reflected that there is a need to create an ecosystem for ‘Make in India’ to really flourish. For that there has to be a labor policy framework and skill enhancement. To conclude, Mr. Chinchore stressed on the fact that more than the ability one must have the conviction to see change for transformation to really take place. Through him the students gained some very valuable insights about management in the manufacturing sector.